Frequently Asked Questions

How The Service Works

Providence Express Care at Home is a new, convenient service that sends Providence Saint John's medical providers to your home, office or hotel for a same-day visit. Once there, the provider can offer a diagnosis, treatment and prescription. This visit may take the place of an urgent care or primary care visit.

Download the Providence Express Care at Home app from the Apple App Store or from Android Google Play, fill out the request form online or call us at 844-414-9000 for questions.

The introductory price for a Providence Express Care at Home house call is $199 per patient seen or the cost of your copay or coinsurance for this visit, determined by your insurance plan. That price includes a physical exam, diagnosis and prescription if needed. The pharmacy may charge an additional cost for medication. Lab tests are also priced separately.

Your credit card info will be obtained prior to requesting the home visit. We will place a hold on your card until the visit is complete. If you cancel the request before the provider arrives, you will not be charged.

Service is currently available in the following communities: Downtown (Pike Place Market), Capital Hill, East Lake, Greenwood, Green Lake, Phinney Ridge, Fremont, Wallingford, Pioneer Square, International District, Financial District, First Hill, University of Washington, Windermere, Laurelhurst, Ballard, Woodland Park, South Lake Union, Queen Anne, Montlake, Madison Park, Wedgwood, Ravenna, Magnuson, Sunset Hill, Loyal Heights, Crown Hill, Interbay, Bell Town, Central District, Madrona, Leschi, Magnolia and Mercer Island.

The service is currently available from noon to 8 p.m., seven days a week, excluding holidays such as Independence Day observed and Labor Day. Hours will be extended over time.
We accept most insurance plans including Aetna, Amerigroup, Cigna, Coordinated Care, Coordinated Care (Ambetter) EXCH, First Choice Health, First Health/Coventry, Group Health Cooperative, HealthSmart, Humana/ChoiceCare, Premera, Regence, and United Healthcare. Payment is due at the time of your visit. Please note that you are responsible for any outstanding amount not covered by your plan. If you have questions, please call 844-414-9000. Due to federal and state regulations, Providence Express Care at Home is not allowed to provide service to patients covered by government payment programs, such as Medicare and Medicaid.
Patients ages 2 to 64 in the coverage area may use Providence Express Care at Home. It doesn’t matter whether or not you have a primary care provider.
We welcome you to use this service whether or not you have a primary care provider.
Our goal is to have a provider to your location within 90 minutes of making the request, traffic permitting. A typical visit takes 30 minutes.
The Providence Express Care at Home app is currently supported on iOS and Android. The app works on iPhone 5/5C/5S and iPhone 6/6 Plus running iOS 7 or higher and on most Android devices running version 4.4 or higher (KitKat, Lollipop or Marshmallow).



How A House Call Works

For a full list of the medical services offered and conditions treated, visit our services page. Providence Express Care at Home does not replace emergency care. If this is an emergency, call 911.)

We do not offer:
  • IV hydration services or IVs
  • Typical home health services e.g. cleaning, cooking, or other elderly care
  • Treatment for broken bones or dislocation/separation
  • X-rays, MRIs, or CT scans
  • Suturing
  • Blood draws, lab work
  • Other services as determined by the provider during the triage call
Licensed and board-certified Providence Saint John's Medical Advanced Registered Nurse Practitioners (ARNPs) provide services for Providence Express Care at Home. All of our providers are Providence employees.
Our system automatically chooses the ARNP best suited for you based on your location, the provider’s proximity and any reported symptoms.
An advanced registered nurse practitioner (ARNP) is a registered nurse who completes either a master’s or doctoral degree program. They receive advanced clinical training beyond that of a registered nurse.
A provider will call you prior to the visit. If the provider determines that a home visit is not appropriate, he or she will direct you to the proper care. You will not be charged for the service.
Our providers do not carry medications to your location. If necessary, the provider will ask for your pharmacy information and call in any prescriptions.
Our providers can write prescriptions and refills for certain medications. We do not provide refills for painkillers, narcotics or psychotropic drugs.
Providers may be able to do basic testing based on your symptoms. However, we do not do blood work, additional lab work or X-rays. Your caregiver will provide you a referral for any additional services you require.
The provider can refer you to a specialist.
If you have received care at a Providence facility, the provider should have access to your medical records prior to the visit.
You will receive instructions on how to request Providence Express Care at Home-related medical records after your visit.
Your Providence Express Care at Home information will appear in MyChart.
Call 844-414-9000 with any additional questions.